Privacy Policy

Vertex Consultation is committed to protecting the privacy and security of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (https://www.vertexconsultation.online/) and our associated wellness consultancy services.

We comply with applicable data protection laws, including but not limited to the Health Insurance Portability and Accountability Act (HIPAA) in the United States, the General Data Protection Regulation (GDPR) in the European Union, and other relevant jurisdictional regulations governing health information. By using our Services, you consent to the practices described in this policy.

1. Information We Collect

We collect information that you provide directly to us to deliver personalized wellness guidance. The types of information we collect include:

  • Your name, email address, phone number, and mailing address.
  •  Your medical history, current health conditions, symptoms, medications, lifestyle habits, wellness goals, and any clinical documentation you provide, such as lab results or medical reports.
  • Payment information for consultation fees is processed directly by our secure, third-party payment processors. We do not store your full credit card numbers or bank account details on our servers.

 2. How We Use Your Information

We use your information solely for the following purposes:

  • To provide, operate, and personalize our wellness consultancy Services.
  • To analyze your health profile and develop bespoke wellness strategies.
  • To facilitate secure communication between you and your assigned health consultant.
  • To schedule appointments, process payments, and provide customer support.
  • To comply with legal and professional obligations, including maintaining medical records as required by law.
  • On an anonymous, aggregated basis, to improve our Services, develop new wellness programs, and conduct internal research.

 3. How We Share and Disclose Your Information

We are stewards of your data. We do not sell, rent, or lease your personal or health information to third parties for marketing purposes. We may share your information only in the following limited circumstances:

  • We will share specific health information with your primary care physician or other healthcare providers only with your explicit, written consent.
  • We engage trusted third-party vendors who perform services on our behalf, such as secure data hosting, payment processing, and SMS message delivery. These vendors are bound by strict contractual obligations to protect your data and use it only as instructed.
  • We may disclose information if required by law, such as in response to a valid subpoena, court order, or other legal process, or when necessary to protect the rights, property, or safety of our clients, staff, or the public.
  • Information may be shared with our parent company, subsidiaries, or affiliates, who are all contractually required to adhere to the protections of this Privacy Policy.

Important Note on SMS/Text Messaging: Your consent to receive SMS communications and your associated mobile number are treated with heightened confidentiality. This specific opt-in data will not be shared with any third party for their independent marketing or promotional purposes. It is used solely to facilitate our communication with you.

 4. Data Security

We implement a comprehensive, enterprise-grade security program designed to protect your information. Our measures include:

  • Encryption of data both in transit (using TLS/SSL protocols) and at rest.
  • Strict access controls based on the principle of least privilege, ensuring only authorized personnel directly involved in your care can access your clinical records.
  • Regular security assessments and audits of our systems and processes.

 5. Data Retention

We retain your personal and health records in accordance with statutory medical record retention laws applicable in your jurisdiction. Once your information is no longer necessary to provide you with Services, to fulfill legal obligations, or for legitimate business purposes, it will be securely and permanently deleted or anonymized.

 6. Your Rights and Choices

Depending on your location and applicable law, you may have the following rights regarding your personal data:

  • You may request a copy of the personal and health information we hold about you.
  • You may request that we correct any inaccurate or incomplete information.
  • You may withdraw your consent for us to process your data at any time. Please note that this may limit our ability to provide you with further Services.
  • You may request the deletion of your personal data, subject to certain legal exceptions (e.g., where we are required to retain records by law).
  • You may object to or request restriction of certain types of processing.
  • You may request a structured, commonly used, and machine-readable copy of your data for transfer to another provider.

To exercise any of these rights, please contact us using (Put our webmail here)

 7. International Data Transfers

If we transfer your personal data outside of your country of residence, we will ensure an adequate level of protection is in place through appropriate safeguards, such as Standard Contractual Clauses approved by relevant authorities.

For questions, concerns, or to exercise your privacy rights, please contact our Privacy Office at: (Put our webmail here)

 8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. The updated version will be posted on our website with a revised “Last Updated” date. We encourage you to review this policy regularly.

VERTEX CONSULTATION GROUP LLC